Privacy Policy

We at  Heraldia (a trading style of Jewellery Cave Limited) are totally committed to protecting your privacy. This privacy statement sets for our current privacy practices with regard to the information we collect when you or your computer interact with our website.  By accessing Heraldia, you acknowledge and fully understand our privacy statement and freely consent to the information collection and use practices described.

1. Compliance

We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.
 
2. Information we collect and how we use it

Heraldia collects certain information from and about its users in three ways: directly from our Web Server logs, our users, and with cookies.
a. Web Server Logs

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

 
b. Use of Cookies

Heraldia may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalised functionality.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website. Cookies cannot be used to run programs or deliver viruses to your computer.
 
c. Personal Information Users

Visitors to our website can register an account with Heraldia. When you register, we will request some personal information such as name, address, email, telephone number, account number and other relevant information.
When making a purchase, we will request payment related information. Any financial information we collect is used only to bill you for your purchase. Your credit card information may be forwarded to your credit card provider when making a purchase. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

  • To fulfil your service requests for services.
  • To protect ourselves from liability,
  • To respond to legal process or comply with law.

 
3. Accessing Web Account Information

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us on 020 8446 8538 or by sending an email to our customer service department (info@heraldia.co.uk).

4. Changes to this Statement

Heraldia has the discretion to occasionally update this privacy statement. When we do, we will also revise the "updated" date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
 
5.  Payment Details and Security

All our online payments are dealt with by Secure Trading; a trusted payment provider.  Financial details are never left unencrypted on any part of our system, and are never sent by Internet email. You’ll also notice the padlock symbol in your browser meaning that the page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected. The website security is in association with Thawte; the Thawte site seal appears on every page and can be verified by clicking on the seal.
 
6. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact or send your comments to:

Heraldia
48b Hendon Lane, Finchley
London N3 1TT

Please also refer to our Terms and Conditions.

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Testimonials

Amazing product.

A F

The ring is perfect. Can't wait to show it to my friends. Thank you so much.

C McMaster

The ring is really beautiful. So delicately made. Thanks.

E F

I have received the item and it is perfect, exactly what I was after, thank you! Much appreciated. And bang on time. Very impressed. Thanks again.

Amit Unadkat

I received my ring today in the post. Thank you very much for doing such a wonderful job - it's beautiful!!

Louise Hill