How safe is it for me to pay for my order online with you?
We are totally committed to protecting your security and privacy at Heraldia. The security of personal and credit card information is our highest priority. Therefore, all payments made through our website are processed by Secure Trading.
To find out more about Secure Trading security and privacy policies please visit them at http://www.securetrading.com/
When will I be charged for my item(s)?
When you place an order with us online payment is debited immediately from your card. If a refund is required we will always refund you immediately providing your payment has cleared in our bank account.
Can I pay by any other method?
Yes you can pay by personal cheque. If paying by personal cheque please make cheque payable to Jewellery Cave Ltd, then post your cheque with your order to: Heraldia (Orders Dept) , 48b Hendon Lane, Finchley, London N3 1TT. Please note we do not despatch any items until the cheque has cleared. Please allow 21 days from when we receive your cheque for all items in stock. Some items may take longer if not in stock.
Shipping
What kind of packaging will my items be sent in?
All orders will be supplied in a gift box and packed securely in a padded jiffy bag.
How much does delivery cost?
All orders are sent to UK and EC addresses using the Royal Mail special delivery service, so they are all insured and fully trackable.
To UK mainland addresses and BFPO (orders over £30) £5.90
To EC addresses £10.00
To addresses in the rest of the world £25.00
How long will my order take to arrive?
We will email you to let you know your order has been despatched. Please allow 24-48 hours for delivery in the UK and up to 14 days for overseas addresses.
Can I have my order sent to a different delivery address?
Yes, you will be asked for a delivered address when you are in the checkout. The billing address must be the same as the details for the cardholder, but you can specify any address for deliver.